Implemented the restructured training program and developed a networking activity, Crew Call to enable recently certified individuals who do not have a project to work on to meet and network with producers looking for a volunteer crew.

Develop follow-up client survey to get input from recently certified clients regarding the effectiveness of the training program, and input on how `Olelo can more effectively prepare them to create community programs independently.

Restructured Client Counselor and Volunteer Coordinator under new Client Services Manager to more fully develop department’s role in developing a mentorship program. Initiated non-linear editor mentor service.

Implemented follow-up client survey to get input from recently certified clients regarding the effectiveness of the training program.

Identified challenges in supporting both iMovie and Final Cut Pro use on the Mac G4. Staff modified Mac G4 set-up procedures to increase user success in this mixed-use environment.

Promote availability of non-linear editor mentor, and initiate research and planning to develop a mentorship program.

Informally survey non-linear editors to determine what more can be done to increase the ease of use of the non-linear systems.

Implemented the restructured training program to increase clients likelihood of undertaking their own productions more quickly and with less complexity by having PD-100 and iMovie as entry level technical certifications. Combined Introduction to Television workshop with the Orientation with use of the new Orientation video Increased resources, primarily hard drives to accommodate increase in non-linear editing for iMovie projects.

Increase the capacity of non-linear stations from 6 to 8 systems at Mapunapuna to accommodate increase in non-linear editing. Implement lighting course for PD-100 technicians.

Additional systems ordered, delay due to further discussion regarding impact to current linear system. Implemented lighting course for PD-100 technicians on schedule.

Designed and installed technical elements needed to prepare the mini-studio for more efficient use by current clients. Design developed to also meet O`ahu Speaks and future service.

Develop processes, procedures and training for new mini-studio service in preparation for fourth quarter launch. Possible beta test training and service late in the third quarter or early in the fourth quarter.

Telephone survey results were reviewed by directors and department managers to ascertain issues around training and potential barriers. Identified areas were focus groups could provide additional information to assist in management identifying service/programmatic modifications. Managers developed 2001 baseline data and began developing 2002 benchmarks. Based on initial review of telephone survey results, efforts initiated on the development of a new mini-studio easy access service.

Focus groups will be conducted and results are to be reviewed to determine additional modifications or new services necessary to increase accessibility to program creation, assess need to modify current data reporting, community assessment in satellite areas will conducted, and finalize 2002 benchmarks.

Focus groups conducted with recent trainees certified at Mapunapuna in 2001. Omnibus survey also conducted to assess community awareness of satellites in Waianae and Kahuku. 2001 baselines reviewed and 2002 benchmarks drafted.

Finalize 2002 benchmarks and begin developing 2003 benchmarks. Develop plans to address diversity issues identified in the 2002 benchmarks.

Changes to the current Easy Access Services have focused on diversifying voices and maximizing community awareness and usage. All of the Easy Access services show an increased usage in the first quarter of 2002. Many of the services are operating at full capacity. This increased usage represents increased diversity of voice and programming on `Æ lelo’s channels. Targeted outreach, follow up and streamlined procedures are responsible for this increase in usage and diversity.

As the popularity of the services increase, we anticipate that every Easy Access Service will be operating at full capacity. Client feedback on these services will help determine any necessary changes or additions to our Easy Access line-up to help ensure access for all.

All Easy Access Services operated at full or near full capacity during the second quarter. When surveying participants in Giving Aloha, Hali'a Aloha and Capitol Commentary, feedback was overwhelmingly positive. Due to the introduction of a new temporary service in April, Vote! 2002 (see 1B.c.), improvements to existing Easy Access Services have been postponed.

Vote! 2002 will be in full swing. Some existing Easy Access services will be maintained throughout the 3^rd quarter, others will resume after the primary election.

Initiated management input into the effectiveness of the current Executive Producer program. Identified need for improved communication and reporting. Reviewed results from telephone survey relating to certified clients high interest in volunteering, but lack of time being the primary reason for not participating.

Focus group feedback sought to get input on volunteer program, specifically around volunteer motivation and staff support. Modify Executive Producer program and improve reporting on outcome of the E.P. program.

Drafted E.P. survey to obtain feedback of the volunteer producer and the Olelo E.P. service. Developed criteria for Executive Productions to more clearly provide direction for staff in supporting E.P. projects.

Finalize and distribute Executive Producer survey regarding `Æ lelo's Executive Producers program. Implement modifications to the program based on criteria developed during the second quarter.

Formative introductory discussions have been held with leaders in the Filipino Community to discuss increasing use of `Æ lelo's resources by Filipino individuals and groups. Additionally, plans are underway to facilitate coverage of a Filipino cultural event in June. Outreach to Non Profit organizations, seniors and legislators has resulted in increased participation from these groups.

With large-scale services and promotion being offered as part of Vote! 2002 initiatives, outreach will also organize relationship-building teams to welcome and interact with candidates and other participants.